The Pavilion Complaints Policy

  1. We will acknowledge your complaint within 2 working days of receiving your call / email / letter.

  2. We will endeavor to offer a resolution to your complaint at this stage however we may seek clarification or additional information if further investigation is required.

  3. You will have a single point of contact for your complaint (unless circumstances arise that are out of our control).

  4. If a member of staff is the subject of a complaint, they will not be responsible for investigating the complaint.

  5. Where a complaint requires further investigation, we will aim to offer resolution within 14 working days. We will notify you if the process is delayed.

  6. The investigating officer will keep a file that will include complaint details and all contact during the complaint process.

  7. Following investigation and where a complaint is upheld we will formally respond to you detailing a resolution to the complaint and how we plan to implement changes.

  8. If you wish to make an anonymous complaint we will investigate provided sufficient information is given. If we do not have enough information to investigate we will keep the complaint on file.

How To Make A Complaint

Complaints should be directed to Keith O’Sullivan, Operations Director (Complaint Handler)

  • By email: sales@masterchefs.ie

  • By phone: 061 411522

  • By Website: Complete contact us online form on the Master Chefs primary website.

  • By post: Building 7, Delta Business Park, Ballysimon Road, Limerick, V94 HD63

When submitting complaint details please include site location, date and time and your sought after resolution.

Please include your full name, telephone number and email address and let us know if you have a preferred method of communication.

Your complaint will be dealt with in a professional and confidential manner.